Service Level Agreement

"SERVICE LEVEL AGREEMENT (SLA) provides an operating framework for the effective implementation of the Sole and

Exclusive Export License (SEEL). It outlines the required information exchanges and reporting arrangements of

SUNRICE to the RMB, which allows the communication of performance to the minister and growers.

The SLA articulates direction, responsibility and accountability.”

The Service Level Agreement commenced January 2024. You can view the Service Level Agreement here.